Frequently Asked Questions
How long will it take to receive my order?
Once your order is placed, it is processed during normal business hours within 1-2 business days. For delivery within Peru, it can take 1-7 days, depending on the type of delivery you choose. For international orders, the average shipping time is 7-10 business days. Depending on your country´s customs regulations, it might experience some delays.
Deliveries are made from Monday to Saturday from 8am - 8pm. All deliveries are made within these hours. We cannot schedule specific delivery times or shipments on Sundays or holidays.
What shipping method do you use?
We are constantly trying to offer the best delivery experience. For orders within Peru, we work with Chazki and Scharff (Fedex). For international order, we work with DHL Express Commerce.
Once your order has shipped, you will receive an tracking number and link.
Do you cover duties and taxes for international orders?
Any applicable duties or taxes are not covered by In Bloom. The amount is determined by your country´s Customs Department based on the country of origin. All our products are made in Peru and shipped from our warehouse in Peru. International taxes such as VAT (Value Added Tax) are set by destination country.
How do I make sure that my order has been processed and received correctly?
Once the order is placed, you will receive a confirmation email. If there´s a payment pending, you will receive the payment options to proceed with your payment and then the confirmation email.
How can I track my order?
We are constantly keeping you informed about your order status. Once your order ships, you will receive a confirmation email with the tracking link. Also, if you subscribe to our SMS notification option you will receive a text message with the information.
What payment methods do you accept?
You can make your payment with a debit or credit card. We accept most major credit cards through PayPal. We are working on accepting other payment methods soon.
Do I need an account to make an order?
It is not necessary to have an account to check-out, you can do it as a guest. We recommend creating an account to make it easier for next orders.
What is your return and exchange policy?
We accept exchanges for full-price purchases through our website within the next 7 days after delivery. If something is not quite right, we are happy to help you find the perfect fit. The product should not show any signs of use, and should be kept in the original packaging. If you want to make a change, please send an email to email@example.com to help you.
No discounted merchandise (sale) is subject to change.
What is the exchange process?
All orders within Lima, Peru have a one free exchange service. You can contact us via email to firstname.lastname@example.org and our team will be scheduled the exchange for the new product. The timing might vary between 5 to 7 days. For orders in other departments of Peru, you can send the package to our offices located in Calle Icaro 128, Urb. La Campiña – Chorrillos, Lima Peru 15054. Once we receive your order, we will program the new product.
If you request a change for international orders, we will send you a standard return label to use a carrier of your choice at your own expense.
In case the product has factory defects, the client should contact email@example.com to review the case.
Are exchanges free?
For orders within Peru, yes. There is no additional cost for the exchange. For international orders, we will send you a standard return label at your own expense.
How long will the exchange process take?
Exchanges are processed immediately as it is requested, as long as we have your desired size and color in stock. Otherwise, we can help you find another item you may love. Returns may take up to 1-3 weeks to process.
What if one my products came damaged or defective?
First of all, please excuse us! Email us at firstname.lastname@example.org with your order number, a description of the problem, and, if possible, a picture of it. We will be assisting you as soon as possible.
Do you accept returns?
At the moment, we are not accepting returns. If your product is not what you expected, we can give you store credit for a future order.
Do you have a phone number?
Yes! You can contact us via WhatsApp to +51 947 859 826. Our team will be happy to help you with any concerns. Also, you can always contact us via email or through our live chat and we will answer you within minutes during our business hours.